How to ask for your information to be deleted

Last updated November 8, 2026

SoapSolvers is software that clinics use to keep patient records and to manage new enquiries (leads), including enquiries from Facebook and Instagram lead ads. This page explains how to ask for your information to be deleted.

1. You filled in a Facebook or Instagram form for a clinic

Your answers (for example your name, email, phone number and the questions on the form) were sent to that clinic’s SoapSolvers account. The clinic controls this information.

1. Contact the clinic and ask it to delete your enquiry, or
2. Email us at info@soapsolvers.com with your name, the email address or phone number you used on the form, and the name of the clinic (if you know it). We will forward your request to the clinic and help it delete your information within 30 days.

You can also remove SoapSolvers from your Facebook account: in Facebook go to Settings & privacy → Settings, open Business integrations, choose SoapSolvers and press Remove.

2. You are a clinic using SoapSolvers

• Stop receiving Facebook leads: Settings → Marketing → Facebook & Instagram lead ads → Disconnect. Facebook is told to stop sending that Page’s leads, and the Page access key is deleted.
• Delete a lead permanently (for example when a person asks): the clinic Owner opens the lead in Leads → Delete permanently… (also available in Deleted leads). The lead, its messages, conversations and tasks are deleted; only a note that a deletion was made, with the reason, stays in the clinic’s audit log.
• Close and delete your clinic account: the clinic Owner emails info@soapsolvers.com from the account’s email address.

3. What happens next

• We reply within 30 days. We may first need to confirm who you are.
• We tell you when the deletion is done. Copies in our backups are removed automatically as the backups expire (within 35 days after that).
• Some records must be kept by law: for example billing and tax records (generally six years in Canada) and the record of the deletion request.
• Before a clinic asks us to delete its account, it must keep any copies it needs under its professional college’s record-keeping rules. The Owner can export the clinic’s data first.

4. Contact

Privacy Officer, SoapSolvers Inc. — info@soapsolvers.com

See also our Privacy Policy (section 14 covers Facebook and Instagram lead ads).